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DEVELOPMENT COURSES

CUSTOMER CARE

CLEANING SKILLS

VOICE TRAINING
Qualified Trainers with Master’s Degree in Voice Training, and BBC background, for training in Voice, Presentation and Media skills.

WRITING SKILLS

SALES SKILS

APPRAISAL SKILLS
CUSTOMER CARE EXCELLENCE (1-day Course)
Providing a positive impression of your company is essential to its success. This programme will help your team to develop customer relations and encourage customer loyalty, as well as teaching them to deliver reliable customer care.

IMPROVING FOOD & BEVERAGE CUSTOMER CARE (1-day Course)
Increase the performance of your food and beverage operation by identifying your customer, use effective customer care techniques and develop sales to enhance your customers experience.
Candidates - All food and beverage personnel.
ESSENTIAL CLEANING SKILLS (Half day / 1-day Course)
Your Cleaning Staff are the most visible employees and therefore critical to Customer Service. Learn and understand the essential components required for any cleaning task; the principles of planning and preparing, and principles of cleaning in accordance with Industry Best Practice; Correct disposal of Waste; Removal and storage of consumables and Chemicals after use
Candidates - Cleaning Staff at all Levels.
SOUNDING GREAT (1-day Course)
Develop a dynamic voice and make your presentations and meetings more stimulating.

CREATING CONFIDENCE (1-day Course)
Presentation Skills for Nervous Speakers - learn the techniques used by professional speakers to speak with confidence.
EFFECTIVE BUSINESS WRITING (1-day Course)
Improve your writing skills and achieve the right results.

STRUCTURING & WRITING REPORTS (1-day Course)
Business Reports are a company's tool to enable and support critical decision making.

DESIGNING & WRITING TECHNICAL DOCUMENTS (1-day Course)
Learn the principles and processes involved in communicating technical information effectively.
TELEPHONE SALES (1-day Course)
Develop new techniques to create the right impression and deal with difficult calls and sensitive information. Learn how to “lead” the conversation in a friendly, calm manner; use up-selling and suggestive selling techniques.
Candidates – All employees who use the telephone and have the opportunity to maximise sales.

ESSENTIAL SALES SKILLS (1-day Course)
A programme for All Sales professionals to develop new techniques in increasing Sales; to understand customer behaviour and styles; plan sales strategies.
Candidates – Designed for Sales Personnel at All levels.

ADVANCED SALES (2-day Course)
A two-day intensive programme for Sales professionals to develop new techniques in Sales Planning, Strategy and Management, together with dealing with customers.
Candidates – Experienced Sales Personnel at All levels.

NEGOTIATION SKILLS (2-day Course)
Negotiation is about both parties getting a successful, mutually beneficial outcome. The programme enables delegates to develop techniques to ensuring that the best outcome and result is gained.
Candidates – All Managers and Supervisors needing to negotiate with customers externally, and internally.

APPRAISAL SKILLS (1-day Course)
Discover how to review performance, set objectives and identify training needs – confidently and effectively. By implementing appraisals you can motivate your employees to develop their own performance.
Candidates – Executives, Managers, Supervisors, Team Leaders, HR Department.





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